HELP CENTER

HOW TO USE THE DASHBOARD

Once signed up, every user will access the dashboard where they can follow up on their listings, bookings and account settings

Overview

Your dashboard includes all the information you need to manage bookings and communictaios. You should check-in daily to view, change and approve booking requests.

Account

Update your account settings; reset password, upload profile picture, change settings to receive email notifications and follow up emails.

Inbox - Ability to Answer, Cancel, Refund and Change bookings

Receive all booking requests and messages from clients. You can directly answer clients by opening their (booking) message and push 'Answer'. The inbox has 4 colors for the status of each message. You will receive email notifications on every message your receive via Tasting Escapes.

Accepted/Booked: Status Green
Client: Your booking has been accepted and confirmed
Partner: You accepted the booking and it confirmed it to the client

Waiting: Status Blue
Client: Waiting for reply
Partner: Waiting for reply

Your action needed: Status Orange
Client: You received a message, please reply
Partner: You received a message/booking, please reply/confirm booking, Change booking dates, add comments.

Cancelled: Status Red
Client: Your booking has been cancelled
Partner: The booking has been cancelled

My Listings

Follow up on your bookings, overview of placed bookings listed with status colors:

Accepted/Booked: Status Green
Client: Your booking has been accepted and confirmed
Partner: You accepted the booking and it confirmed it to the client

Waiting: Status Blue
Client: Waiting for reply
Partner: Waiting for reply

Your action needed: Status Orange
Client: You received a message, please reply
Partner: You received a message/booking, please reply/confirm booking, Change booking dates, add comments.

Cancelled: Status Red
Client: Your booking has been cancelled
Partner: The booking has been cancelled

PHASE 1: Sign up and create your pages

1. Create Camp Operator Page

Your Camp Operator profile page describes your business. This is where you list general information about your business such as core mission, general information on the types of camps or programming you provide.

2. Create Camp Listings

Camp Operators can have unlimited listing pages. Create a separate listing page for each type of camp you offer. Listing pages describe in great detail the experience.

3. Set Availability

Block out dates that are not available. Parents can select multiple weeks when booking, so make sure your calendar is always accurate! Remember to block out dates that fill up by editing the listing.

PHASE 2: GET FOUND!

4. CHECK DASHBOARD FOR BOOKINGS

Campers can now find you via our smart search features. Login to CampFound daily to check for booking requests, or questions from campers. You will receive email notifications for all booking requests as well.

5. COMMUNICATE WITH CAMPERS

Communicating with your customers is easy. Using CampFound's direct messaging feature, you can keep track of all communications and offer great customer service! To ensure great reviews, provide quick responses to all requests!

6. REVIEW AND APPROVE BOOKINGS

Campers submit a request to book a certain camp for a certain date or set of dates. Once you receive the booking request, please approve it within 24-48 hours. Confirm their booking request, then payment will be transferred to your bank account via Stripe.

PHASE 3: Deliver a Great Camp Experience

7. GET PAID

Payment is made after you accept a booking. CampFound uses the #1 online payment processing service, Stripe. CampFound collects a commission fee at time of payment. Visit the pricing page for current pricing structure.

8. DELIVER THE PROMISE

Our hope is that CampFound makes it easier for you to focus more on creating great camps and less on administrative burden of running the business. Focus on delivering a great camp experience and don't forget to ask camper parents to submit reviews via CampFound!

9. FOLLOW UP

Customer service is key. CampFound makes it easy for you to communicate with campers- keep them updated every step of the way. Don't forget a post-camp "thank you" and ask that they fill out a review on CampFound

CREATE LISTINGS NOW!